Warranty

Giro Limpo strives to offer quality and safe products to its customers. This page presents the general warranty conditions applicable to products sold directly by Giro Limpo.

Warranty period

Products are covered by the legal warranty in accordance with the periods and conditions established by applicable Brazilian law.

When an additional warranty is offered by Giro Limpo, the specific period and conditions will be informed at the time of purchase.

What the warranty covers

The warranty covers manufacturing defects or problems that prevent the product from functioning properly, provided that the recommended conditions of use and care are observed.

If a problem covered by the warranty is identified, Giro Limpo will evaluate the product and indicate the appropriate solution, which may include repair, replacement or another measure provided for by applicable law.

What the warranty does not cover

The warranty does not cover damage resulting from improper use, accidents, falls, alterations or modifications made by the user, incorrect installation or use other than that indicated for the product.

Damage resulting from natural wear and tear, improper storage, inadequate exposure or use under conditions other than those recommended is also not covered.

DIY Products

Projects and files made freely available by Giro Limpo, including the Giro Groove DIY, are not assembled products sold by Giro Limpo and therefore do not include any warranty for assembly performed by the user.

The assembly, configuration, customization and use of DIY projects are the responsibility of the user and must follow the instructions and conditions of the corresponding license.

How to request assistance

To request warranty assistance, contact Giro Limpo via WhatsApp or email at girolimpo@gmail.com, providing information about the purchased product and describing the identified problem.

Whenever necessary, information, photographs or videos may be requested to assist in evaluating the problem.

Purchases through external stores and platforms

Products purchased through marketplaces, partner stores or other external platforms may also be subject to the customer service and warranty policies of the respective sales channel.

In such cases, the customer may need to follow the procedures established by the platform or store where the purchase was made.

Contact

If you have any questions about the warranty, contact Giro Limpo by email at girolimpo@gmail.com.